compliance_rejected - Useroutr

Retryable

No

Typical status

403

What it means

Review completed and the transaction cannot be settled. Any funds already received are refunded automatically.

Common causes

Screening returned a blocking result.
The corridor is unavailable for this customer.
A required verification was rejected.

How to resolve

No retry will succeed. If the customer believes this is an error, they should contact support with the request_id.

We do not explain the specific reason for a rejection in the API response, and neither should your application.

Example response

{
  "error": {
    "code": "compliance_rejected",
    "message": "...",
    "type": "...",
    "retryable": false,
    "docs_url": "https://docs.useroutr.com/errors/compliance_rejected",
    "request_id": "req_..."
  }
}